Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. 01-02-2023 10:59 - edited 01-02-2023 11:00. TEL1 on the hub should take on your. Some new sockets may look like one of the below. If you look into the back of your Hub, you'll see a port. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. Can I use one of three splitter cables? The middle one is labelled Virgin media. No internet, unfortunately. Tudor. 0 Kudos. But the metal isolator box looks like it might be the wrong way around. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. See where this Helpful Answer was posted. In response to Jonny-M. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Browse. TiVo. Options. 1 ACCEPTED SOLUTION. Browse Virgin Media Virgin Media Community. QuickStart, set up and connections. This is usually marked as Line 1. Could a VM engineer be boo. The new cables from your Quick Start kit will be push fit. Hi mariz2198, thanks for posting and welcome to our community. However, I do not have any of the specified wall sockets available. QuickStart, set up and connections. Most QuickStart kits have just 6 cables, connectors and powerlines to. 03. I have a separate Virgin media feed into the house, with TV and broadband. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However, I do not have any of the specified wall sockets available. The cable terminates on a box indoors wherever you want it, within reason. If you're happy for us to get this booked. No Virgin Media Wall Socket. Hi. Being connected to the internet is one of the most important modern essentials in 2022,. Sick of poor Virgin customer service - is 5G broadband any good? in Networking and WiFi 9 hours ago; Top. QuickStart, set up and connections. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Hi there. Received the kit and was excited to set up until I realised you need an ethernet wall socket. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. . But I have no Virgin Media Wall socket in my - 5169521. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Broadband. Is there likey to be any problem with this, such as degraded of weaker. Can I arrange an engineer asap? - 5228161. If it is a loose cable only, you will need one of these to connect the Quickstart cable. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Broadband. Hi I have just moved home and have the quick start broadband, we have no wall socket available. Forum; Apps. The one thats on the bottom is the one you need for Virgin. Virgin Media Community; Broadband; QuickStart, set up and connections; VM plug wall socket missing; Options. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Some install their own poles too. Call them up and mention it to them otherwise they more than likely won’t say anything about it. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. Networking and WiFi. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. The wall socket I have within my home does not appear to be working. Tudor. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit be. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. A non-split socket will have the sockets and screws in the middle. Mark as New; Bookmark this message;. Apparently the connection from there’s been cut off. Gaming Support. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. If it is a loose cable only, you will need one of these to connect the Quickstart cable. It feels like I need to just obtain a connector to enable the two to fit. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. See where this Helpful Answer was posted. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; No virgin media wall socket mattz1106. Networking and WiFi. Call the pre-installation and delivery team on 0800 052 1734. . It is surface clipped usually. If you're happy with this and for the charge we can make the arrangements for you 🙂. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayAwful first impressions of Virgin Media. My VM Router is is my office adjacent to hall. First picture is telephone socket which is now not used. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Call the pre-installation and delivery team on 0800 052 1734. Virgin Mobile. No virgin media wall socket. The isolator has a terminator cap (marked below) fitted to the open end. My understanding is you can only get the quick start kit if the house has had VM in the past. Options. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Reasons for internet connection problems Understand what the lights mean on the WiFi. I have a new quick start package . Connecting broadband cables to the wall in Networking and WiFi 2 hours ago; Wrong wall connection in QuickStart, set up and connections yesterday;New to the UK and just moved into our first home here. There’s even no BT wall socket. on 15-02-2022 10:03. Packages. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. If you’re using a splitter, make sure that’s firmly connected, too. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Turn on and start the Box. Dave. Thanks! Regards, Bilal. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. QuickStart, set up and connections. The cable could be hidden within, or behind, furniture. . My options are . 0 Kudos. We have a virgin media wall socket with an ethernet port in the wall but. Can't get through to anybody for help! 0. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. if you have traced that cable end to a roof top aerial then it would seem whoever intsalled that used the hole that VM had used to pass their cable through after removing it - but thats an F type connector and i did not think that was used for aerial connectors so maybe something is pushed inside th. The other is marked TV, & this is used for TV & Broadband. When I was going to self-install it, I didn't find any wall socket. Speed. Stream from Virgin Media. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. installing ethernet cable/socket into another room in house by virgin in Networking and WiFi Tuesday; Do 'Old' WiFi pods work with new Router? in Networking and WiFi a week ago; New Install - No Connection in QuickStart, set up and connections a week ago; Constant High Packet loss and broadband timeout. Second, you'll likely need a manned installation for your VM services. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. Options. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Plug into the Virgin Media wall socket. 388. Call the pre-installation and delivery team on 0800 052 1734. Went outside and there appears to be nothing on the other side (maybe removed). I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). SpeedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Installation: Wall socket issue. Internet connectivity is one of the. They'll then install a fibre socket inside. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. QuickStart, set up and connections. QuickStart, set up and connections. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. TiVo. Home. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. No virgin media wall socket. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. 29-12-2022 20:58 - edited 29-12-2022 21:00. Some background: I moved here in September and had ordered Virgin broadband for my move-in date. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Can someone come and set it up? 0 Kudos Reply. I was happy and my kids - 5159551Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket; Options. In a lot of flats there is not a VM white wall box, sometimes just a coax wire coming out of the wall or a multi unit outlet. TV on the go. No Wall Socket for Internet and TV. We have a virgin media wall socket with an - 4353656 - 2. You can book a technician either by phoning customer support, or waiting for staff to reply here. Virgin Media Quickstart set up. There were many cable companies that originally built the networks in the early 1990s. No wall socket as in 360 guide. Speed. I am going to send you a private message. 2. They will run the cable underground. 0 Kudos. Vonage 2nd line. I've got 2 wall sockets that I think are likely. Subscribe to RSS Feed; Mark Topic as New;. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Virgin Phone Switchover. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. on 30-12-2022 13:33. 1 [or 192. Hi all, when I signed up for Virgin Media, it said the service was available at my house. I am so sorry to hear that you seem to be missing a wall socket in the home. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. and view the images for a range of different wall box options. I cannot find a Virgin wall socket within my flat. Re: No wall socket. Many thanks Krysia - 4353656 - 2. on 18-05-2022 19:55. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. 0 Kudos. SpeedI sign up for vm broadband and I was offered self instalation kit . TV. 32K. Don’t plug the power cable into a plug socket yet. It is likely you will be waiting a few days. The phone has been plugged into a wall socket and was working fine for years. Could an engineer be arranged to install please as my account is due to go live today. Get the Hub ready by connecting the wires. All. I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. I tried both the wires, it didn’t set up the WiFi. We have tried plugging it into the only box we found it would fit but no luck. All forum topics; Previous. 168. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. TV. Virgin Mobile. Virgin Phone Switchover. I unscrewed it and there is a male isolator inside the box. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Ju. Go to my local Virgin. I don't have a virgin media wall socket and this is stressing me out. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. However, I do not have any of the specified wall sockets available. For that I can't use the - 5118502. TiVo. I ve got a green light flashing from our HUB. TiVo. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Go to our service status page. to be phone lines. Or if the other end of the white cable is in a more useful. Ordered VM broadband and was recommended by the website to select the self quick install option. Phone. on 27-10-2022 09:24. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. #2. The wall box may be branded with the logos of an old cable TV company (not VM). SpeedCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Hi, I'm awaiting delivery of my broadband equipment today and decided to have a look online at the installation process. VM don't use fibre inside the property. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. The cable could be hidden within, or behind, furniture. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. There must have been a previous installation or you would not have been offered a self install. I have received my quick start-up kit. Email. V6. See where this Helpful. Options. We would like to show you a description here but the site won’t allow us. I have also checked outside and there is no box either on my property or on my boundary wall. The hub got delivered on time as promised. Being connected to the internet is one of the most important modern essentials in 20. Switch the Hub’s power supply off at the wall, then switch it back on again. Networking and WiFi. Options. I called Virgin and used the automated option to request they send a signal to activate, which should have happened automatically. See the attached photo. The wall box may be branded with the logos of an old cable TV company (not VM). I have signed up as a new user for Virgin Fibre. V6. on 17-12-2022 10:39. The first thing is to start making alternative arrangements for your internet connectivity. Got my virgin media self install kit but I don't have a virgin socket. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. on 07-09-2022 19:28. there is brown box outside but the cables are not coming in . My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. May I know which one I can connect. V6. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. . The box and cables may have been removed by the previous occupiers. See this. Browse Virgin Media Virgin Media Community. on 01-12-2022 11:22. QuickStart, set up and connections. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. You should see a cable going through the wall and if you trace this inside, you should get the cable. I’ve had a look for the brown box outside the place i just moved in. Browse. to be phone lines. Hi there I moved house with my family and we wanted to move to Virgin Media. Volt. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Virgin Mobile. TV. 18-02-2023 10:23 - edited 18-02-2023 10:33. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections SaturdayAre These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Hi ivebeen with out email acces 10 days any one longer ? in Email yesterday; Authentication failure when trying to connect to Virgin SMPT with hmailserver in Email yesterday; Worst WiFi and customer service in Networking and WiFi. YNAB enthusiast and extreme coupon-er. Call the Pre-installation and delivery team on 0800 052 1734. But I have no Virgin Media Wall socket in my house. Some properties do not have a wall socket, only a cable. Virgin Media; My Virgin Media;. Options. Also tried the Ethernet, not. Turn on your TV and get connected. Joining in Options. TV on the go. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketI had an engineer visit because I have no Virgin wall socket. TV on the go. 33. Up to speed. Back a step. Plug the cables into the hub. You can see in the pictures it loo ks like it has been redirected to - 5347741 BrowseHello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. Stay safe online. QuickStart, set up and connections. The wall box may be branded with the logos of an old cable TV company (not VM). However the wall socket doesn’t have the correct connection for the cable with the hub. QuickStart, set up and connections. Tudor. When I proceeded to set up my Hub 3 I quickly realised that. in QuickStart, set up and connections 13-09-2023Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Get the Hub ready by connecting the wires. . Forum; Apps. The NTL cable termination box is outside. I would love to help you get your service installed. Networking and WiFi. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Volt. No Virgin wall socket. Im a new VM customer, and am getting Broadband and phone. Gaming Support. I'm very sorry to hear about the non wall socket. Package arrive today and realized I don't have a VM wall socket to. No Splitter received with self-install setup kit in QuickStart, set up and connections a month ago; isolator cable in QuickStart, set up and connections 26-09-2023; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 18-09-2023; Isolator cable won't connect to hub. Aug 8, 2019. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. A second telephone is plugged into a wall socket downstairs with the Virgin number. Phone line - 5 mins. We would like this to be re-located please into our living room on ground floor. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. 0 Kudos. Don’t plug the power cable into a plug socket yet. - 5250024Connecting broadband cables to the wall in Networking and WiFi 12 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdaySolved: Previously, I had BT connection so I need a wall socket. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Networking and WiFi. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday Awful first impressions of Virgin Media. Broadband. on 31-12-2021 10:47. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Constant High Packet loss and broadband timeout. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. If you don’t want to run a test right now, we’ve got some handy tips for you to try below. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Virgin Mobile. The internal wall boxes are mostly oblong. Hi , Welcome to our Community Forums and thanks for your post. It won’t connect to the connector in the wall and the connecting cable in QuickStart, set up and connections 37 minutes ago; Add VM socket to new home in QuickStart, set up and connections yesterday; Cannot plug my broadband isolator cable to wall in QuickStart, set up and connections yesterdayRang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Virgin Media Wall Socket. 85K; Tudor. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. 3 5 comments Best Add a Comment LayerTough • 1 yr. Just a open reach socket. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. Speed. No wall socket for my broadband quick set up. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). Various cable mediums are used in modern systems to transmit data. Gaming Support. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. There’s even no BT wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The package was delivered but there is no wall socket for me to plug into. We'd love to assist with this, I will send you a PM here soon so we can look into what's. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. The existing cables will be screw-on (11 mm spanner or pliers required). If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. I have tried to contact vm but I don’t have a landline number so they w. Networking and WiFi. However, I do not have any of the specified wall sockets available. Look outside for a brown or grey VM box on the wall and trace the cable to the inside.